Customer Success Stories

How Failures Help Us Serve Customers Better

We all love to read customer success stories. The good feedback and praises that customers give, makes us love what we do. But this is not always the case.

There are times when we make mistakes, misunderstand instructions, do not pay attention to details, miss deadlines, etc. All this results in a very frustrated and unhappy customer.

How do we respond in such situations? What do we do to gain back their trust?

As a first step, we send them an apology and assure them that we will improve. And then, we take concrete steps to improve our work quality.

Here, I’ll share one such situation that happened to me a few months back with one of our customers. The purpose of this story is to share what I learnt. How my team and I turned lemons to lemonade! I believe such stories can inspire and motivate others who land in a similar situation.

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How I Build Customers Trust by Breaking 1 Rule in Chillibreeze

When you are working in customer service, no matter which industry, customers should be your friends.

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How to Reach Out and Build Authentic Customer Relationships

I never thought that one day I would become a PowerPoint graphic designer working in Shillong and serving global customers.

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6 Values that Established Successful Customer Service in a Northeast India Start-up

Chillibreeze is a company built on values. This sounds like a catch phrase, but it’s not.

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5 Reasons Why Our Business Benefits From NPS Over Customer Satisfaction Survey

Are you a small business and don’t have an easy way to measure customer loyalty? I have found an application tool that I find useful, and you might too. A tool that helps us discover how much our customers love our service, is invaluable.

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Purposeful Mission Statement - Why Employees Need to Live by It

If I asked you the mission statement of your company and if you believed in it what would you say?

Not all of us remember the mission statement of the organizations we work or worked for.

In the blurry of our daily work and activities, it gets lost and forgotten.

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