We all love to read customer success stories. The good feedback and praises that customers give, makes us love what we do. But this is not always the case.
There are times when we make mistakes, misunderstand instructions, do not pay attention to details, miss deadlines, etc. All this results in a very frustrated and unhappy customer.
How do we respond in such situations? What do we do to gain back their trust?
As a first step, we send them an apology and assure them that we will improve. And then, we take concrete steps to improve our work quality.
Here, I’ll share one such situation that happened to me a few months back with one of our customers. The purpose of this story is to share what I learnt. How my team and I turned lemons to lemonade! I believe such stories can inspire and motivate others who land in a similar situation.